Our offer
1. Responding to prejudice, racism and discrimination
2. Intercultural communication
3. Dealing with communication conflicts and aggression
1. Responding to prejudice, racism and discrimination
“Your boss makes a racist joke or remark during the lunch break; a colleague refuses to work with a visually impaired person for fear of having to do more than her fair share of work; your brother talks insultingly about same sex marriages…You are not quite comfortable with that and would like to do something about it, but where do you start?
This module centres around conceptualisation, prejudice and discrimination. What does our own perception of society look like? How does prejudice work and why is it so obstinate. How can one respond efficiently to prejudice and discrimination when it comes from friends or colleague? With training and practice sessions, case studies and role-play, we work toward solutions together with you. We also provide useful and practical tips.
2. Intercultural communication
“The person with whom you have an appointment at half past three shows up at half past four; A client appears at your helpdesk with the wrong documents for the third time…and you are already so pressed for time, an employee in your team will not work under a female boss, you do your best to help someone but they react angrily , apparently without a reason, etc.”
This module focuses on effective communication with special attention to intercultural situations. What is the impact of upbringing and culture on our own behaviour and that of others? Do we all communicate in the same way? What must I do to make sure that my message effectively gets across to and is well understood by someone with a different mother tongue and background? We take a proper look at our own communication through practice sessions. We dwell on case studies with an intercultural bent and examine possible pitfalls.
Upon request we also provide information on Islam or the cultural background of certain communities or sections of the population.
3. Dealing with communication conflicts and aggression
“A client continues to nag and will not leave until you provide a solution to their problem, a colleague brands you a racist, a dissatisfied client sweeps all your papers off the table, etc.”
This module is designed to prevent conflict and ensure that minor incidents do not evolve into big problems. Can we foresee a conflict in the making? What is the best response to a fit of weeping? Or to a slanging match or exchange of abuse? Are there strategies one can adopt in response to these situations? Together with the participants, we zoom in on bottlenecks to communication, based on their personal experiences. Various response strategies are assessed on their effectiveness by means of role-play. The scope for the follow-up after an incident is also discussed.
4. Diversity management
“You are the manager of a company and you consider actively recruiting foreigners; a deaf candidate applies but you are reluctant to take him considering his chances of success within the company, a female colleague appears to be the suitable candidate for the position of team head, but you are wary of the reactions of the other team members; etc.”
Diversity within an organisation is the central theme of this module. What does managing diversity entail? Why is it important for you to be versed with this and are there any pitfalls? How can we translate all these great theories into practical reality? We also zoom in on processes of change and the resistance encountered in those situations. Moreover, we also provide instruments and strategies that serve to enhance the willingness to accept change.
Specific offer
Training for trainers/instructors
Training sessions can be worked out for large organisations with a view to these having a multiplication effect. The programme is specifically designed to prepare participants for providing training sessions within their own organisations.
Legal information
Legal sessions can be organised in conjunction with the legal services department of the Centre for Equal Opportunities. We, for instance, think of an explanation for the Belgian Anti-Racism Law or the legislation against discrimination. More information is available in the “other methods of work” column.
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Focus
Victim of discrimination?
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